Patient Concierge Services Bali — Before, During & After Surgery Support
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🌿
PCS Concierge
Online now · 24/7
🌿
Hi! I'm the PCS virtual concierge. I can answer questions about our services, how the process works, pricing, and life in Bali during recovery.

What's on your mind? 😊
How does PCS work?
What's included in the Full Concierge?
Can I book recovery care without surgery?
How much does it cost?
Is PCS a clinic or a hospital?
Before · During · After Surgery Care

Your Bali
healing journey,
beautifully held.

We're not a clinic. Not a booking site. We're the dedicated team that meets you at the airport, stays by your side on surgery day, and calls your family so they don't worry.

🌿
AI Concierge · 24/7
"What procedures does PCS support in Bali?"
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Your dedicated concierge team
K
Karen Hairon
Founder & Lead Concierge
BIMC Certified
S
Santi
Patient Care Specialist
Wound Care Trained
Priority Service · Live Now
Ask our AI Concierge
Available 24/7 to answer questions about procedures, costs, the PCS process, and what to expect in Bali.
200+
Patients
5.0
Google
24/7
On-Call
🛡️ BIMC Certified
🏥 7+ Vetted Clinics
✈️ Airport to Discharge
🌙 24/7 On-Call
🤝 PCS is your coordinator, not your surgeon
🌿 PT. PCS BALI GLOBAL Registered
What PCS actually is
We are not a clinic. We are not a booking website.
We are your personal care team — before, during and after surgery.
A surgical provider
·
A booking platform
·
A travel agency
but
✓ Your Bali-based medical bestie
About PCS

Your Bali-based
medical bestie

🏥
BIMC Hospital
First Aid Certified
3+YEARS
5★
Google
Rated

At PCS, we know that having surgery in a foreign country can feel overwhelming — no matter how beautiful that country is. You shouldn't have to navigate it alone.

We're your dedicated Bali-based team: coordinating your clinic booking, meeting you at the airport, staying by your side through every appointment, and making sure your recovery is as comfortable as possible.

Think of us as your medical bestie in Bali — the people who know the doctors, speak the language, and genuinely care about how you're feeling. PCS is your support system. Your surgeon performs the surgery.

Fully Trained & Certified
BIMC first-aid certified, wound care trained, uniformed, professional — and genuinely kind.
Personally Vetted Surgeons
We work only with surgeons we trust. Every clinic partner is assessed for safety, outcomes, and patient care.
You Are Always in Control
PCS coordinates your journey — but every decision is yours, made with full information and no pressure.
Meet Karen & Santi
"We don't just connect you to a clinic — we come with you. Every step, every appointment, every moment you need someone there."
The Process

How your journey
with PCS unfolds

From your first message to flying home healed — here's exactly what happens and when.

1
Before you travel
Reach out & tell us your plans
No commitment, no pressure. Message us on WhatsApp or fill in our enquiry form — and we'll have an honest conversation about your goals, your timeline, and whether Bali is right for you.
Free consultationNo obligationWhatsApp or form
What PCS does
Answer all your questions honestly
Match you with the right surgeon
Arrange a Zoom consultation
Explain all costs clearly
2
Confirm your booking
Deposit & planning
A 20% deposit locks in your surgery date and your dedicated PCS assistant. We then build your full itinerary — accommodation, transfers, pre-op appointments, and recovery schedule.
20% deposit secures your datesFull schedule built
What PCS does
Coordinate clinic & pre-op visits
Arrange recovery accommodation
Build your full Bali schedule
Brief you on what to prepare
3
You land in Bali
Airport to pre-op
Your PCS assistant is at the airport when you land. We take care of transfers, settling into your accommodation, pre-op appointments, and making sure you're calm and prepared for surgery day.
Airport pickupAccommodation check-inPre-op support
What PCS does
Airport pickup & transfers
Pre-op check-in at clinic
Translate if needed (Santi)
Emotional support & reassurance
4
Surgery day
By your side all day
Your PCS assistant stays with you from hospital check-in through to post-op recovery. You are never alone in that room. We update your family regularly so no one back home is anxious.
Hospital check-in companionFamily updatesPost-op care
What PCS does
Stay at hospital all day
Video updates to family
Assist with post-op instructions
Transfer to accommodation
5
Recovery & fly home
Daily care until you're ready
Daily visits for wound care, dressing changes, medications, meals, and anything else you need. When your surgeon clears you to fly, we handle your transfer to the airport and aftercare instructions for home.
Daily wound careMeals & errandsFly-home clearance
What PCS does
Daily wound care visits
Pharmacy, meals, errands
Coordinate surgeon check-ups
Airport departure transfer
What We Offer

Care for every
step of the journey

✈️
01
Pre-Procedure Support
Clinic coordination, surgeon introductions, Zoom consultations, travel planning, pre-op guidance — everything before you land.
Clinic & surgeon matching
Zoom pre-op consultation setup
Travel & accommodation planning
Pre-op preparation guidance
Learn more
🏥
02
Surgery Day Companion
Your assistant stays with you from hospital check-in through post-op. You are never alone in that room — and your family back home is never in the dark.
Airport pickup & hospital transfer
In-hospital companion all day
Real-time family updates (videos)
Post-op care & discharge assistance
Learn more
🧘
03
Recovery & Aftercare
Daily wound care visits, medication reminders, meals, massage, and gentle Bali exploration as you heal. We stay until your surgeon clears you to fly.
Daily wound care & dressing changes
Pharmacy, meals & errands
Lymphatic massage & wellness add-ons
Fly-home clearance & transfer
Learn more
Why It Matters

Not all Bali surgery
support is the same

🖥️
A Booking Platform
connects you to a clinic, then steps back
Lists clinics and surgeons
Helps you choose a procedure
Not there on surgery day
No one at the airport
No daily wound care visits
No family updates back home
No 24/7 on-call support
You're alone in a foreign country
vs
🌿
Patient Concierge Services
with you every single step
Clinic & surgeon matching
Procedure guidance & consultation
By your side on surgery day
Airport pickup & transfers
Daily wound care & check-ins
Family updates back home
24/7 on-call support
Your Bali-based medical bestie
Important to Know

Already have a surgeon?
We still have your back.

You don't need to book surgery through PCS to benefit from our care. Many of our patients already have a surgeon and clinic organised — they come to us for the support, safety, and peace of mind that only a dedicated on-the-ground team can provide.

Recovery care only — no surgery booking required
Post-op wound care, daily visits and check-ins
Accommodation coordination for your recovery stay
Wellness add-ons: lymphatic massage, IV therapy, HBOT
24/7 on-call support throughout your Bali stay
🤝
Essential Support
Surgery day + 3 check-ins
from $800
🌿
Full Concierge
Daily care, wound care, family updates
from $1,800
👑
Around-the-Clock
24/7, private nurse, luxury villa
from $3,500
The People

Meet Karen & Santi —
the people who'll be there

K
Karen Hairon
Founder · Lead Concierge
"I created PCS because I saw too many people arriving in Bali alone and scared. No one should face surgery without someone who genuinely cares in their corner."
BIMC First AidWound CareFounder3+ Years
S
Santi
Patient Care Specialist
"Being Balinese, I know the hospitals, I know the staff, and I speak the language. Most importantly, I know how to make someone feel safe when they're vulnerable."
BilingualBIMC TrainedLocal Expert
Supported Procedures

What procedure are
you considering?

PCS supports patients across a wide range of cosmetic procedures. Every surgery is performed by an independent, licensed surgeon — PCS provides care and coordination, not surgery.

🌸
Face
Rhinoplasty · Blepharoplasty
Facelift · Jaw & Chin · Ears
Body
Liposuction · Tummy Tuck
BBL · Breast · Arms · Thighs
🧘
Wellness
IV Therapy · Lymphatic Massage
HBOT · Sound Healing · Recovery

All surgery is performed by independent licensed surgeons. PCS provides care coordination, not surgical services. Individual results vary.

Transparent Pricing

Know what to expect
before you enquire

These are starting-from estimates for PCS concierge services only — they do not include surgery costs, hospital fees, flights, or accommodation. Final PCS pricing is confirmed during your free consultation.

🤝
Essential Support
PCS service from
AUD $800
≈ IDR 8,500,000
Pre-surgery clinic coordination
Surgery day companion (full day)
3 post-op check-in visits
Airport transfer
Not included
Surgery, hospital & clinic fees
Flights & personal travel costs
Accommodation
Best for shorter stays (4–5 days) with straightforward procedures.
Enquire about this package
Most Popular
🌿
Full Concierge
PCS service from
AUD $1,800
≈ IDR 19,000,000
Everything in Essential
Daily visits for full recovery stay
Wound care & dressing changes
Accommodation coordination
Family update calls & videos
Meals, pharmacy & errands
Not included
Surgery, hospital & clinic fees
Flights & visa costs
7–14 day stay. Our most chosen package.
Enquire about this package
👑
Around-the-Clock
PCS service from
AUD $3,500
≈ IDR 37,000,000
Everything in Full Concierge
24/7 on-call availability
Luxury villa arrangement
Private nurse coordination
Wellness add-ons (HBOT, IV, massage)
Not included
Surgery, hospital & clinic fees
Flights & personal expenses
Complex procedures or complete peace of mind.
Enquire about this package

All prices are estimates for PCS services only and do not include surgery costs, hospital or clinic fees, flights, or accommodation. Final pricing confirmed during your free consultation. Every patient is different — your quote will be personalised.

For Clarity

What's included vs
what's not — clearly

We believe in total transparency. There should never be a surprise cost on your Bali journey.

Always included in PCS packages
All communication before, during and after your trip
Clinic matching & surgeon introduction
Airport pickup and all transfers to clinic/hospital
Surgery day companion (in-hospital all day)
Post-op care and wound dressing visits
Real-time family updates (calls, videos, messages)
Meal delivery, pharmacy runs and errands
Accommodation coordination assistance
24/7 on-call support (Full Concierge & ATC tiers)
Fly-home clearance coordination
ℹ️
Not included in PCS packages
Surgery, surgical fees or clinic costs (paid direct to clinic)
Hospital stay costs (if overnight admission required)
Flights, travel insurance or visa fees
Accommodation costs (we help arrange, you pay direct)
Personal shopping or non-medical errands beyond reasonable
Medications (we accompany you to pharmacy, you pay)
Food and meals (we coordinate, you pay)
Not sure if something is included? Just ask — we'll always be upfront.

Every patient is different. Pricing and inclusions are confirmed during your free consultation before you commit to anything. PCS is not a medical provider — surgery is performed by independent, licensed surgeons at their respective clinics and hospitals.

🛡️
Medical Travel Insurance
We help you arrange coverage for your Bali surgery trip — complications, cancellations, medical repatriation and more.
Learn More
200+
Patients Supported
5.0
Google Rating
7+
Vetted Clinics
24/7
On-Call Support
Real Stories

What patients say
about Karen & Santi

G
Google Reviews
★★★★★
5.0 · 10+ reviews
★★★★★
"The contact I had both before and after my procedure was next level. They made me feel in extremely safe hands. My family were worry and stress free because of all the support, videos and messages they sent."
M
Megan McMullan
Cosmetic Surgery · 2024
★★★★★
"Karen was instrumental in guiding me through the entire process. She promptly provided reputable clinic and surgeon options, working efficiently to coordinate everything much faster than I could have managed on my own."
S
Samantha Mato
Blepharoplasty, Nulook · 2025
★★★★★
"Such an amazing team! My surgical trip to Bali was completely stress free with the amazing help and care from these guys! They think of everything! 100% recommend to anyone travelling to Bali for surgery!"
N
Nay Args
Surgery Trip · 2025
★★★★★
"Travelling alone in a foreign country can be daunting. They made me feel loved, looked after and genuinely cared for. Run with them — they are awesome!"
R
Robyn Johnston
Bali Medical Trip · 2025
★★★★★
"If it wasn't for PCS I don't think I would have been able to go through with surgery by myself. I had anxiety so to have their team by my side the whole time was the only way I could do it!"
K
Kristy Cole
Liposuction · 2024
Flexibility

Payment plans &
flexible booking

📅
Instalment Plan
We offer flexible payment options to spread the cost of your PCS package. Ask us about current plans during your free consultation — no pressure, no commitment.
Ask about payment plans
💳
20% Deposit to Secure
Lock in your dates with just a 20% deposit. Remainder due one week before surgery. 50% refund available with 4+ weeks notice.
20% secures your booking
Wellness Insights

Helpful reads for
your Bali journey

🌸
Pre-Surgery
What to pack for your Bali surgery trip — the complete checklist
February 2025
🧘
Recovery
5 things to do in Bali during your post-surgery recovery week
January 2025
💛
Patient Stories
How Megan flew to Bali alone and came home feeling unstoppable
December 2024
Ready when you are

Begin your Bali
healing journey
today

Whether you're just curious or ready to book — reach out. We'd love to hear about your plans and answer any questions. Every patient's situation is unique, and there's absolutely no obligation.

PCS is a care coordination service. Surgery is performed by independent licensed surgeons. Individual results vary. PCS does not guarantee any surgical outcomes.